We have a No Quibble Guarantee which means exactly that. If you want to return something, for any reason at all, you can do so within 30 days for a refund or replacement. We promise not to quibble, challenge, argue or be difficult - we can't be fairer than that!
We hope that you'll be delighted with your purchase, however we do understand that sometimes products will need to be returned. In the unlikely event that the product is faulty, damaged in transit, or develops a fault in use within 30 days, we will provide you with a FREEPOST address to return the product at no cost to you. We will be happy to offer a full refund or a replacement according to your preference.
30 Day No Quibble Guarantee
If you change your mind or decide that you don't like the product you've received, please contact us as soon as possible to let us know. Within seven days of receipt, you can return items to us and we will be happy to offer you a full refund including the cost of delivery. In all other circumstances we will refund the purchase price of the goods excluding any delivery charges.
Shop With Confidence At Christmas
From 1st November until 24th December, we extend our 30 day "No Quibble" guarantee until at least the 14th January, so you can do your Christmas shopping early without worrying about unwanted gifts. Any item purchased from 1st November until 24th December can be returned for a full refund - just let us know before the 14th January. How's that for peace-of-mind Christmas shopping?
Please note that products must be returned in a reasonable condition, with any original packaging and labels intact, otherwise we will not be able to refund you.
Full details of our returns procedure are supplied with your order.
To arrange the return of an item you have ordered, please log into your account and select "Order history and manage returns".